Frequently Asked Questions
Is a vaccine required to attend an event at The Trust?
The Trust does not require guests to prove their vaccination status.
Are masks required at an event at The Trust?
Masks are always strongly encouraged but may or may not be required at an event. Our mask policy varies depending on the artist and/or event we are presenting. Please check the specific event information when purchasing tickets and be on the lookout for the plan-your-visit email that you will receive in advance of a Trust Presents event.
Is the Trust building handicap-accessible?
Yes. The Trust is equipped with an elevator for convenient access to our second floor, which houses The Great Hall, The Board Room, and The Black Box Theatre. If you use a wheelchair and require companion seating, please let our Box Office know in advance so that we can easily accommodate you.
Are service animals permitted inside the Trust building?
Service animals, as outlined by the Americans with Disabilities Act (ADA) are always welcome at The Trust Performing Arts Center. The ADA defines a service animal as an animal that has been trained to do work or perform tasks for an individual with a disability. Dogs or other animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
Where is the box office located?
Our box office is located at Lancaster Bible College at 901 Eden Rd. Lancaster, PA 17601 and is housed in the lobby of the Good Shepherd Chapel. Box office hours are 10am-2pm, Monday – Friday.
Does the Trust offer any ticket discounts?
Season Ticket Subscribers save 15%-20% with the purchase of a subscription package. To learn more about subscriber benefits and to purchase your season tickets, please visit the Box Office, or call us at 717-560-8241. Groups of 10 or more patrons automatically receive a 10% discount when tickets are purchased in a single transaction. Student discounts are available. Student pricing is applicable for grades K-12, and any student currently enrolled in an undergraduate, graduate, or doctoral degree program with valid student ID. Please be prepared to show Student ID upon purchase, entry, and/or will-call.
May I refund or exchange my ticket?
Tickets are non-refundable but may be exchanged to another showtime or Arts & Culture presents show up to 24 hours before a performance for a $1 fee per the total exchange.* Call or email the box office no later than 24 hours before the start of the performance. Subscribers are eligible for free ticket exchanges.
*When exchanging to a different event of higher monetary value, we will charge the additional monies owed. No monies will be refunded if exchanging to an event of equal or lesser monetary value.
What happens if I arrive late for a performance?
Patrons who arrive late are seated at the discretion of house management and may be asked to wait at the doors until an appropriate break in the program. Patrons may be seated in a chair closest to the venue entrance until intermission. This policy is subject to change based upon the discretion of the House Manager or the specific requirements of the event.
Where can I park?
Parking is available for an hourly fee at the Hager Parking Lot and the Prince St. Garage. Street parking is free after 6pm and on Sundays throughout the city.
Is video recording or photography permitted?
Photography, Video, and Audio Recording without express written permission from management is strictly prohibited in keeping with law. Violators are subject to ejection from the premises and may be liable for money damages. Thank you for your compliance.
Can I rent space in the Trust building for a private event?
The Trust Performing Arts Center has limited availability for event rentals. These are managed by the College’s Events Department. Please reach out to Katelynne Reese at email@example.com for more information.
Where can I make a donation to The Trust Performing Arts Center?
You can visit our Support page. Thank you for considering a donation to The Trust.
Are tours of The Trust Performing Arts Center available?
The Trust Performing Arts Center is available by appointment for building tours. If interested, please contact the Box Office at 717.560.8241.